Customer Safety and Security
Your personal safety and financial security are important!
Whenever a field service representative visits your home or business, they will inform you that they are an Illinois Gas Company employee. If you have further concerns, please contact customer service at 618.395.8588 or 800.633.6250 to confirm that a representative has been scheduled to perform work at your premises.
When a customer service representative contacts you by phone regarding the status of your account or to discuss payment, they will identify that they are an Illinois Gas Company employee.
If you want to verify that the call is legitimate, request to have the representative confirm information about your account that only you and the company would know, for example:
Illinois Gas Company will never demand payment by one or more methods such as prepaid debit /ATM card or checking account.
Any customer who has doubts about the legitimacy of any call from Illinois Gas Company, especially one in which payment is requested should call us directly. If you feel uncomfortable and know you have an outstanding balance that needs to be resolved, hang up and call us directly.
Finally, we will never ask for account or credit card information in an email or phone call.