How A Rate Case Works
The rate case process takes time — about 11 months from developing the case to the time new energy rates take effect.
Rate Case Process
Customer Rights & Responsibilities
Over the past several years, the Illinois Commerce Commission and other Illinois utilities worked to improve the state’s regulations dealing with customer rights and responsibilities. These regulations, known as 83 Illinois Administrative Code Section 280 (Part 280), establish fair, clear procedures for utilities to follow regarding:
The improvements called for in the revised Part 280 must be fully implemented by May 1, 2016.
If you have questions about Part 280, please call us at 800-633-6250. You can read Part 280 online or review copies of it at the ICC’s offices at 160 N. LaSalle St., Suite C-800, Chicago, IL 60601 or 527 E. Capitol Ave., Springfield, IL 62701.